SAI NGO follows a reliable refund policy to let our donors feel privileged about their association with us. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of an unlikely event of an erroneous deduction or If the Donor wants to cancel/deduct the donation, The SAI NGO will respond within 7 working days from the date of receiving the complaint from donor. The timely refund of the wrongly deduced amount will depend on type of card used during transaction. We would require a proof of deduction of the donation amount and a written communication for refund from the donor within two days after donation.

• In such cases if the receipt already has been issued, then the Donor need to return the original receipt at our official address
• In the case of tax exemption certificate already issued, refund will not be possible. We can be contacted for refund request through mail or call
• If you have questions about this privacy policy, or you believe that your information has not been treated in accordance with this policy, please contact us via email at :info@saingo.org. or You may also contact us on +91 22 23016976, 23051706
• *Social Activities Integration reserves the right to change this policy at any time without notice. Please visit this page periodically to review the current policy.
• *International donations will require more working days for refund

We use personal information collected from donors for the purposes of processing payments and communicating with donors about SAI NGO as well as conducting the fundraising and other operations of SAI NGO. This information may include name, amount donated, address, telephone number, donor comments, e-mail address, and any other personal information provided to us (“Donor Data”). For donations by check, Donor Data also includes the data visible on the check.

Information from Payment Processors and Other Service Providers: Payment processors allow donors to give electronically using a payment services account, a credit card, or other payment method. These processors collect certain information from donors, and you should consult their privacy policies to determine their practices. To provide donors the best possible experience, we work with service providers and may share Donor Data and other information with, or have it transmitted through, them. Such service providers include, for example, collection facilities and bandwidth providers as well as organisations that help non-profit organizations with fundraising

How we use that information

Donor Data may be used for these kinds of purposes:

• Distributing receipts and thanking donors for donations
• Informing donors about upcoming fundraising and other activities of SAI NGO
• Internal analysis, such as research and analytics
• Record keeping
• Reporting to applicable government agencies as required by law
• Surveys, metrics, and other analytical purposes
• Other purposes related to the fundraising operations

Comments that are provided by donors may be publicly published and may be used in promotional materials. We may use available information to supplement the Donor Data to improve the information we use to drive our fundraising efforts. We may allow donors the option to have their name publicly associated with their donation unless otherwise requested as part of the online donation process. We use data gathered for payment processors and other service providers only for the purposes described in this policy.

Security

We are committed to protecting donor personal information from unauthorised access, alteration, disclosure, or destruction. Among other things, we undertake a range of security practices, including measures to help secure web access to sensitive data and undertake efforts to address security vulnerabilities for various tools and databases.

Other Disclosures

We may disclose information when required by law; when needed to protect our rights, privacy, safety, property, donors, or users; and when necessary to enforce our terms of service.

Updates

We may change the Donor Privacy Policy from time to time. Any and all changes will be reflected on this page. Substantive changes may also be announced through the standard mechanisms by which we communicate with our users and community. You should periodically check this page for any changes to the current policy.

Data Retention

We seek to retain donor-related information only as needed to fulfil the purposes described in this policy unless a longer retention period is required by law or regulations. For example, tax laws in the India may require the Organisation to keep contact information and contribution level of donors on file.

Rights

You have certain rights with respect to the information we collect about you. Upon request, we will tell you what information we hold about you and correct any incorrect information. We will also make reasonable efforts to delete your information if you ask us to do so, unless we are otherwise required to keep it.

Confirmation of Payment:

You will receive a confirmation of your payment on your screen after you make the payment. You will have the option to print off a receipt. We will send you the Actual Receipt along with 80 G / 35 AC as applied, within One Month of the payment received in actual.

Limitation of liability:

In no event will the Social Activities Integration or Bank of Maharashtra will be liable for any damages whatsoever (including, without limitation, those resulting from lost profits, lost data) arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, or any other legal theory and whether or not advised of the possibility of such damages.

Cancellation Policy

Membership fees and donations shall not be refunded. In case of Event Sponsorship, cancellation and refund shall be as per the terms and conditions of that particular event.